Designations & Certifications

AAN offers several certification options as a part of the NAAEI. View our upcoming classes to register for your next class, or click on each certification to learn more about the respective program. 



CALP - Certified Apartment Leasing Professional Course

We’re looking for individuals aspiring to become a professional leasing consultant. This program will help you prepare for the challenges of today’s market. You will receive solutions to many situations in the industry during the CALP designation course. The National Apartment Leasing Professional (CALP) designation program is designed for everyone ranging from those who have just started in the business, to experienced pros who need to differentiate themselves from competitors and integrate the customer’s satisfaction into their entire business strategy.

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

CALP Course Outline

  • Keys to Success in Leasing (Making the Most of Your Career)
  • Leasing and the Internet (The Internet Prospective Resident)
  • Leasing Demonstration & Resolving Objections (What You Need to Know to Succeed)
  • Legal Aspects (How Much Should You Know?
  • Rental Policies and Procedures (Knowing Policies and Procedures)
  • Telephone Presentations (One of Your Best Tools)
  • The Leasing Interview & Qualifying Residents (Start Off on the Right Foot)

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CAM - Certified Apartment Manager

The on-site manager is a vital link between apartment residents and the community owners and investors. That’s why an increasing number of owners and investors are seeking NAA-designated Certified Apartment Managers (CAM) to fill their staffing needs.


  • Management of Residential Issues
  • Legal Responsibilities
  • Human Resource Management
  • Fair Housing
  • Marketing
  • Property Maintenance for Managers
  • Risk Management
  • Financial Management
  • Research Analysis and Evaluation

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CAPS - Certified Apartment Property Supervisor

NAA’s New CAPS program is an in-depth review of property management principles and techniques as used by the professional supervisor. The course helps the professional make the connection between knowledge and on-the-job performance.

Required CAPS Topics:

  • Legal Responsibilities
  • Financial Management
  • Property Performance
  • Property Evaluation
  • Effective Leadership

What The CAPS designation provides:

  • Professional credibility
  • Industry recognition
  • Personal growth and development

Let the CAPS program and the CAPS designation help you stand out in an extremely challenging environment.

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CAMT - Certified Apartment Maintenance Technician


  • Plumbing Course
    • Three afternoon classes
  • Interior and Exterior Maintenance
    • Make ready maintenance
    • Caulking
    • Ceiling and walls
    • Locks
    • Tile
    • Curb Appeal
    • Swimming pool area safety,
    • Inspections of building exteriors and much, much more.
  • Plumbing Repairs and Preventive Maintenance
  • Appliance Repairs and Preventive Maintenance
  • HVAC Repairs and Preventive Maintenance

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