Lunch and Learn - Customer Experience
What you need to know to enhance customer experience
Throughout her career, Kim Zwiener has been a leader, an educator, and manager who never shied away from change; in fact, she would embrace it. Whether as an educator at a private elementary school, a new REALTOR® blazing the trails of REO sales during the Great Recession, or starting her own company and becoming Boss-Lady to nearly 30 dynamic agents, Kim has always inspired others to learn and been a role model for them to emulate. Her experience with customer service applies to her agents, her clients as well as the tenants who are served by one of her companies, Performance Property Management. Kim has been lucky to have a great business partner and countless muses who have helped her on her journey. The REALTOR® Code of Ethics is her guide to providing great service to clients and colleagues. She conducts herself professionally and treats everyone with competence, fairness and integrity.